When you order through us, the underlayment and adhesive you receive are guaranteed to meet your project's standards — or we make it right and refund you in full.
Every product we sell for a hotel project is guaranteed to meet the current brand standard for that flag. If a product is ever rejected for non-compliance with the published spec, we refund 100% of what you paid for it.
We guarantee the adhesive you buy is the correct, manufacturer-sanctioned match for your specified underlayment and flooring. If a pairing we recommended fails due to an incompatibility we specified, the replacement materials are on us.
Use our project calculators and we stand behind the result. If our coverage math under-supplies your job, we cover the shortfall — freight included.
Contact us within 30 days of delivery with your project details and what went wrong. A photo of the spec rejection or compatibility issue speeds things up.
Our team confirms the product against the current published brand spec or manufacturer compatibility sheet — the same documents we spec from.
If the guarantee applies, you choose: a full refund of the affected product, or replacement materials shipped at our cost.
Our guarantee covers product compliance and the compatibility of the pairings we recommend. It applies when products are stored and installed per the manufacturer's instructions and used in the application we specified.
It does not cover installation workmanship, jobsite conditions such as moisture or subfloor preparation, damage after delivery, or changes a brand makes to its spec after your order ships — though if a spec changes mid-project, contact us and we'll help you navigate it. Claims must be made within 30 days of delivery.
Brand standards are set and revised by the respective hotel companies; we track and specify against their current published requirements but are an independent distributor, not affiliated with or endorsed by any hotel brand. This page summarizes our guarantee and is not a substitute for the written terms on your order.