Last updated: July 22, 2026
Cushion & Bond ("we," "us") operates cushionandbond.com. This policy explains what information we collect through this website and how we use it.
When you submit a quote request, order, sample request, or compatibility check, we collect the information you provide — such as your name, company, email address, phone number, and shipping or billing address — along with the details of your request. If you use our live chat, we collect the messages you send and any contact details you share. Like most websites, our hosting provider may also record standard technical logs such as IP addresses and pages visited.
We use your information to respond to your inquiries, prepare quotes, fulfill orders, ship samples, and provide customer support. We do not sell your personal information, and we do not use it for third-party advertising.
We rely on a small number of service providers to run this site: our website host, a form-delivery service that routes your submissions to our inbox, a live-chat service (tawk.to) that powers the chat widget, and an image-hosting service for product photos. Each receives only the information needed to perform its role. The live chat sets cookies necessary for the chat to function.
We keep inquiry and order records as long as needed for business and legal purposes. You may contact us at any time to ask what information we hold about you or to request that it be corrected or deleted, by emailing info@cushionandbond.com.
This website is intended for business customers and is not directed to children under 13. We do not knowingly collect information from children.
If we update this policy, we will post the revised version here with a new "last updated" date.
Questions about this policy or your information: info@cushionandbond.com.